Terms of service

Who these terms apply to

These Terms of Service apply when you access codeblock.co.tz, contact codeblock through the website, download or read our materials, or otherwise interact with the public website operated by codeblock Co. Ltd.

Software development, consulting, support, cloud, managed service, and product engagements are governed by a separate signed proposal, statement of work, master services agreement, data processing agreement, service level agreement, or other written contract. If a signed contract conflicts with these website terms, the signed contract controls for that engagement.

Website information

The website describes codeblock, our services, case studies, insights, and general approach to software delivery. It is provided for general business information only and does not constitute legal, financial, tax, procurement, regulatory, or technical advice for your specific circumstances.

We try to keep website information accurate and current, but we do not guarantee that all information is complete, error-free, or suitable for a particular purpose. We may update, remove, or change website content at any time without notice.

Acceptable use

• Do not misuse the website, probe or attack its security, attempt unauthorised access, or interfere with its operation.
• Do not submit unlawful, misleading, confidential, infringing, malicious, or harmful material through forms or communication channels.
• Do not scrape, copy, or use website content in a way that breaches intellectual property rights, privacy rights, or applicable law.
• Do not impersonate another person or organisation, misrepresent your authority, or use the website to send spam or unsolicited promotions.

Enquiries, proposals, and engagement formation

Sending an enquiry, booking a call, or discussing a project does not create an obligation for either party to proceed. A project starts only when the parties sign or otherwise accept a written proposal, statement of work, order form, or agreement that defines scope, fees, timelines, responsibilities, and commercial terms.

Any estimates provided before a signed agreement are non-binding unless expressly stated otherwise. Timelines and costs depend on scope, dependencies, access to information, third-party services, client review cycles, and changes requested during delivery.

Client responsibilities for projects

• Provide accurate requirements, timely decisions, access credentials, test data, approvals, and subject-matter expertise.
• Confirm that you have the rights to provide any content, data, systems, APIs, specifications, and third-party materials used in the project.
• Review deliverables promptly and provide clear feedback within the agreed review period.
• Maintain your own legal, regulatory, tax, accounting, licensing, and sector-specific compliance responsibilities.
• Approve hosting, payment, analytics, messaging, identity, and other third-party services before they are used in production.
• Ensure that personal data shared with codeblock is provided lawfully and under an appropriate data processing agreement where required.

Fees, expenses, and payment

Fees, billing milestones, expenses, taxes, payment terms, late-payment consequences, and currency are defined in the relevant written agreement. Unless a written agreement says otherwise, fees exclude taxes, duties, bank charges, third-party subscriptions, cloud charges, app store fees, SMS or payment gateway charges, domain fees, and other pass-through costs.

If payment is overdue, we may pause work, restrict access to non-critical services, or withhold delivery until the account is brought current, subject to the signed agreement and applicable law.

Changes in scope

Software projects change as users, integrations, and constraints become clearer. Unless a signed agreement includes another process, material changes to features, assumptions, timelines, integrations, compliance requirements, or deliverables require a written change request or revised statement of work.

Intellectual property

All website content, branding, graphics, text, layouts, code examples, images, and design elements are owned by codeblock or our licensors unless stated otherwise. You may not copy, reproduce, adapt, publish, or commercially exploit them without permission.

For client projects, ownership of custom deliverables is defined in the signed agreement. Unless the agreement says otherwise, codeblock retains ownership of pre-existing tools, libraries, know-how, reusable components, templates, methods, internal frameworks, and general skills developed before or outside the project.

Open source and third-party materials

Modern software uses open-source packages, third-party APIs, cloud platforms, payment processors, analytics providers, identity systems, app stores, and other external services. Their terms, licences, pricing, availability, and security practices may apply separately.

We review third-party choices for suitability in the project context, but we are not responsible for third-party outages, pricing changes, licence changes, API deprecations, security incidents, or service restrictions unless a signed agreement expressly assigns that responsibility to us.

Portfolio and case studies

Unless a signed agreement prohibits it, codeblock may refer to a client relationship in general business discussions. Public use of a client name, logo, testimonial, detailed case study, or confidential project information requires appropriate permission.

Confidentiality

Information marked confidential or reasonably understood to be confidential should be protected and used only for the purpose for which it was shared. Detailed confidentiality obligations for a project are set out in the relevant non-disclosure agreement or services agreement.

Data protection and security

Each party is responsible for complying with applicable data protection and cybersecurity laws. Where codeblock processes personal data for a client, the parties should enter into appropriate data processing terms covering role, purpose, instructions, security controls, sub-processors, transfers, breach notification, deletion, and audit support.

Security obligations for production systems, hosting, managed services, support access, backups, monitoring, and incident response are defined by the signed agreement and project architecture.

Warranties and disclaimers

The website is provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation for the website.

For paid services, warranties are limited to those expressly stated in the signed agreement. No website statement, case study, estimate, or sales conversation creates a guarantee unless it is included in the signed agreement.

Limitation of liability

To the maximum extent permitted by applicable law, codeblock will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

For client services, liability limits are defined in the signed agreement. Nothing in these terms excludes liability that cannot legally be excluded.

Indemnity

You agree to defend and indemnify codeblock against claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website, your breach of these terms, or material you submit without the required rights or permissions.

Suspension and termination

We may suspend or block access to the website if we reasonably believe you have breached these terms, created security risk, or used the website unlawfully. Project termination rights are handled under the applicable signed agreement.

Governing law and disputes

These website terms are governed by the laws of the United Republic of Tanzania. Unless a signed agreement says otherwise, disputes relating to the website should first be raised with codeblock in good faith. If they cannot be resolved informally, they may be handled through the competent courts or agreed dispute-resolution process in Tanzania.

Contact

Questions about these terms can be sent to hello@codeblock.co.tz or to codeblock Co. Ltd, codeblock HQ, Mbezi Beach, Dar es Salaam, Tanzania.